Support Center

The Basics 11

• Add Your First ShortPoint Design Element to Modern Page
• Add Your First ShortPoint Design Element to Classic Page
• ShortPoint Live Demos with Copy and Paste Magic
• ShortPoint Theme Builder and Modern SharePoint Pages
• Use ShortPoint on Pages that do not have a Rich Text Area (e.g. Web Part Pages)

See all 11 articles

Installation (Office 365) 12

• ShortPoint SPFx Installation in Office 365 (First Time)
• Set up Tenant App Catalog or Site Collection App Catalog in Office 365 (Which option is good for me?)
• Prerequisite 1: Setup Tenant App Catalog (SPFx) in Office 365
• Prerequisite 1: Setup Site Collection App Catalog (SPFx) in Office 365
• Prerequisite 2: Enabling scripting capabilities (SPFx) in Office 365

See all 12 articles

Upgrade (Office 365) 11

• ShortPoint SPFx Upgrade (Office 365)
• Update Step 1: Upload new ShortPoint SPFx app file to Tenant App Catalog (Office 365)
• Update Step 1: Upload new ShortPoint SPFx to Site Collection App Catalog (Office 365)
• Update Step 2: Update ShortPoint SPFx on SharePoint Site (Office 365)
• Update Step 3: Run ReInstallation and Upgrade from ShortPoint SPFx Dashboard (Office 365)

See all 11 articles

Installation (SharePoint 2019) 12

• ShortPoint SPFx Installation on SharePoint 2019 (First Time)
• Prerequisite 1: Setup SharePoint 2019 Farm App Catalog (SPFx)
• Prerequisite 2: Enable Scripting Capabilities with PowerShell (SharePoint 2019)
• Installation Step 1: Upload ShortPoint SPFx to App Catalog (SharePoint 2019)
• Installation Step 2: Add ShortPoint SPFx to Site Contents (SharePoint 2019)

See all 12 articles

Upgrade (SharePoint 2019) 6

• ShortPoint SPFx Upgrade (SharePoint 2019)
• Update Step 1: Upload new ShortPoint SPFx app file to App Catalog (SharePoint 2019)
• Update Step 2: Update ShortPoint SPFx on SharePoint Site (SharePoint 2019)
• Update Step 3: Run Reinstallation and Upgrade from ShortPoint Dashboard (SharePoint 2019)
• ShortPoint SPFx One-Click Upgrade (SharePoint 2019)

See all 6 articles

Uninstallation 6

• ShortPoint SPFx/Add-In Uninstall
• Uninstall Step 1: ShortPoint Add-In/SPFx Deactivation
• Trouble Uninstalling: ShortPoint still shows after uninstalling
• Uninstall Step 2: Remove from Site Contents
• Uninstall Step 3: Remove from Site Collection Recycle Bin

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Known Issues and Fixes 14

• Cannot Add ShortPoint SPFx Web Part into a Full-width Column
• Oops, the installation has failed! Scripting capabilities are not enabled on this site
• Workaround for ShortPoint Version 6.1.0.0 upgrade failed
• Sorry, there was a problem with ShortPoint Online when adding ShortPoint App
• ShortPoint SPFx Installation Failed during migration from ShortPoint Add-In

See all 14 articles

How to / Tips and Tricks 8

• Full width Section and Page in ShortPoint
• How to Create a Full Width Section in Modern SharePoint page using ShortPoint SPFx Web Part
• How to hide quick launch / left navigation from Modern SharePoint Team Sites
• Create wiki page option in Modern Communication Site is missing
• ShortPoint Site Collection Scope Installation (SPFx and Add-In)

See all 8 articles

FAQ 6

• In which environments is ShortPoint SPFx supported?
• For which environments will the current (pre-SPFx) ShortPoint Add-In work?
• How to identify the package by file name?
• What will be the name of SPFx package? How I can differentiate it from the old one?
• Will SPFx package handle both classic and modern pages?

See all 6 articles

Installation & Upgrade 6

• ShortPoint Farm Solution Installation and Upgrade / SharePoint On-Premise 2013 and 2016
• ShortPoint Farm Installation Explained in Details (SharePoint On-Premise 2013 and 2016)
• Scope of ShortPoint Feature Activation: Web Application, Site Collection, Site
• Best Practices for a Successful Install (SharePoint On-Premise 2013 and 2016)
• SharePoint 2013 / 2016 - Avoid multiple authentication prompts (popups)

See all 6 articles

Known Issues and Fixes 15

• ShortPoint Connect are not working for anonymous users
• Central Administration Issue: Could not load file or assembly ShortPoint.Foundation.Common
• Installation failed: Error: Cannot add the specified assembly to global assembly cache: Newtonsoft.Json.dll.
• Installation failed: System Check Step: Error in New features specified: 1
• ShortPoint Insert Button Is Not Active (Disbaled) Grayed Out / Dashboard Page Tiles Not Showing

See all 15 articles

FAQ 18

• When ShortPoint is installed, what files will be deployed to our farm and where?
• Does ShortPoint add any DLL to our Global Assembly Cache?
• Will ShortPoint be deployed globally when we add WSP?
• We dont want to install ShortPoint on few of our web applications / site collections, what should we do?
• Does ShortPoint change any of our existing other files?

See all 18 articles

Getting Started 1

• ShortPoint Widget for SAP HANA Cloud Portal

Clone, Deploy and Add the Widget 4

• Step 1: Clone ShortPoint Widget into your SAP Web IDE
• Step 2: Deploy ShortPoint Widget for the First Time
• Step 3: Add ShortPoint Widget to a blank site
• Update ShortPoint Widget

How to 5

• First thing to do after adding ShortPoint Widget
• Designing Content using ShortPoint Built-In Sample Pages
• Show Data from SharePoint on SAP HANA Cloud Portal using ShortPoint
• Show Data from publicly available REST web service using ShortPoint
• ShortPoint Connect on SAP

Licensing 3

• Activate ShortPoint License on SAP HANA Cloud Platform, Portal Services
• Apply the extended license
• How to get your SAP Account Name

FAQ 0

Getting Started 7

• Getting Started with ShortPoint Theme Builder - Classic SharePoint Sites
• Getting Started with ShortPoint Theme Builder - Modern SharePoint Sites (Part 1)
• Getting Started with ShortPoint Theme Builder - Modern SharePoint Sites (Part 2)
• What's new in ShortPoint Modern Theme Builder
• Copy Themes from ShortPoint Demos Website

See all 7 articles

Footer 4

• Getting Started with ShortPoint Footer for SharePoint
• Part 1: Create the Footer from ShortPoint Generator Page
• Part 2: Add the Footer to SharePoint
• Part 3: Full Width Footer & Full Width Footer Content

UX/UI Improvements Tools 9

• Add Modern Preloader to SharePoint Sites
• SharePoint Color Palette and Themes Tool
• Hide SharePoint and Office 365 Ribbon and Suite Bar
• Make SharePoint Site Responsive in One Click
• SharePoint Branding: How to do it using ShortPoint Theme Builder with no coding

See all 9 articles

Custom Fonts 4

• Add Custom Fonts from Google Fonts to a SharePoint Site
• Add Custom Fonts from Fonts.com to SharePoint Site
• Add Custom Fonts from Adobe Typekit to SharePoint Site
• Adding custom fonts to SharePoint sites manually

Developers 3

• IE Compatibility on SharePoint and Office 365
• ShortPoint Elements that Support Rich Text Content
• Apply Custom CSS from ShortPoint Theme Builder

Known Issues and Fixes 9

• Home Page Elements Are not Working
• Preloader Is Working on the Root Site but not on the Subsite
• Preloader fades away while page is still rendering
• Error in page while using ShortPoint Preloader in Record Center
• ShortPoint Theme Builder changes not applied to Classic Pages

See all 9 articles

How to / Tips and Tricks 18

• Home Link Management
• Copy & Apply the Menu Styles from Theme2
• How to Publish a Theme in All Sites in a Site Collection, and Customize it on a Subsite
• How to Create Header Sub-Menus with Drop-Down Lists
• How to change SharePoint Color Palette and add your company branding

See all 18 articles

FAQ 37

• How do I open ShortPoint Theme Builder?
• Do you have a general demo of Theme Builder?
• What is ShortPoint Branding and Customization tool?
• Can I copy the customization from my other sites to a site I am currently creating?
• Import/Export feature is disabled for me, why?

See all 37 articles

Manage 1

• Copy, Paste, Backup, Export, Restore and Import ShortPoint Page

FAQ 3

• How can I back up my pages built with ShortPoint? (I am using SharePoint Online)
• Home page looks different from mobile - no ShortPoint elements displayed. What should I do?
• Can I use a custom color in a Page Builder element?

Design Elements 2

• Table of Contents: TOC Content and TOC Navigation Design Elements
• Types of Linking Options in Page Builder Elements

Power BI 16

• Getting Started with Power BI Integrations in ShortPoint
• Adding your first Power BI Reports to SharePoint
• Setting Up Power BI Integration
• Power BI Integration Option 1: Logged In User Integration
• Power BI Integration Option 2: Master Account Integration

See all 16 articles

How to / Tips and Tricks 36

• Disable ShortPoint Display Feature - Moving Elements - For Coding Lovers
• How to Use Events' Categories
• How to Copy ShortPoint Element, Row, Section, or an Entire Page
• How to Hide Side Menu on a Certain Page
• How to Embed Third Party Videos into Your Page

See all 36 articles

Developers 1

• Execute JavaScript After ShortPoint Elements Render Event

SharePoint Content 2

• How to Display the Upcoming Events on your Page
• Connected to a SharePoint List: Show New Items at Top

Known Issues and Fixes 13

• Background video are not working on Safari browser behind VPN
• Background video does not work on iPhone / iPad devices
• Embedding Twitter to SharePoint Online is not working
• ShortPoint People Search not working
• Fixing Gap Between Tab Title and Content in Publishing Pages

See all 13 articles

Custom CSS 16

• How to Insert Custom CSS into a Page Builder Element? (Basic Tutorial)
• Add Custom CSS to a ShortPoint Element right from the Page Builder (Advanced Tutorial)
• Make the Countdown Design Element not Display Seconds
• How to Change Countdown Colors using Custom CSS
• How to Change the Font on Tiles Elements

See all 16 articles

The Basics 3

• ShortPoint Connect: Basic Tutorial
• How to Connect SharePoint Announcements to ShortPoint Design Elements
• ShortPoint Connect Feature

People Search 7

• Primary People Search Configuration for SharePoint 2013/2016 On-Premise (Prerequisites)
• Upcoming Birthdays Configuration for SharePoint 2013/2016 On-Premise
• Upcoming Birthdays Configuration for SharePoint Online
• Ensuring Year of Birthdates is 2000
• Known Issue: No Crawled Properties Found after Searching for "Birthday"

See all 7 articles

How to / Tips and Tricks 21

• Map Results function for your Custom REST APIs
• How to Connect an Image List to SharePoint Image Library
• How to Connect ShortPoint Elements with SharePoint Document Sets
• How to Increase the Items Limit of Connected ShortPoint Elements
• How to Connect Events to a SharePoint Calendar

See all 21 articles

FAQ 9

• What is the Connect feature?
• How can I access the Connect feature?
• Where can I find a beginner-level tutorial to see how to use the Connect feature?
• There is no Connect tab in the Table element, what should I do?
• I could not find a site I need in the list of sites available to connect to. What should I do?

See all 9 articles

Troubleshooting 2

• Necessary List Column(s) not Shown in the Items Mapping Drop-Down
• A Site / Site Collection is not Shown in the List of Available Connections: Reason and Solution

Known Issues and Fixes 2

• Connecting to a Multiple Lines of Text Column is Displayed on One Row
• ShortPoint RSS Feed Connections stopped working

Getting Started 0

Known Issues & Troubleshooting 1

• Generator Elements are Displaying in View Mode while Editing

FAQ 0

Modern SharePoint 6

• What is a Modern SharePoint?
• How to set Modern SharePoint experience page as your site home page / welcome page
• Where is ribbon in Modern SharePoint site?
• Cannot see links Exit classic experience or Return to classic SharePoint?
• Migrating from Classic SharePoint site to Modern SharePoint site (SharePoint Online)

See all 6 articles

Technical Details 6

• ShortPoint Javascript & CSS Files Sizes
• ShortPoint Installation Types, Administrators and Security Teams FAQ
• Whitelist (white list) of Domains for ShortPoint
• ShortPoint Security and Protection Implementation
• ShortPoint Solutions Architecture Overview

See all 6 articles

How to / Tips and Tricks 21

• Show how many days left for upcoming event in SharePoint Calendar
• Remove the empty white space at the bottom of SharePoint Page
• How to backup and restore site collection with ShortPoint content for SharePoint On-premise
• How to Change the Default SharePoint Logo
• PowerShell: Get report of ShortPoint Add-In version in your SharePoint Online tenant

See all 21 articles

Performance Improvements 6

• Improving ShortPoint Performance on SharePoint & Office 365
• Enable Lazy Render / Lazy Loading options on ShortPoint Elements
• Enable Caching on Connected ShortPoint elements
• Detecting Large Images on the page
• Remove Hidden WebParts from the page

See all 6 articles

Troubleshooting 4

• Use the ShortPoint Logger
• Save Google Chrome browser's console file
• Disable ShortPoint Theme Builder for a page using URL parameter
• Disable ShortPoint on a page using URL parameter

SharePoint and Office 365 4

• What happens if Microsoft releases an update for SharePoint that conflicts with ShortPoint?
• How to automatically sign out of Office 365 / SharePoint Online
• Remove your site from Site Collection App Catalog list
• Use ShortPoint on Site Collection App Catalogs

ShortPoint Online Licensing 2

• ShortPoint Add-In and SPFx Trial License
• Activate ShortPoint Add-In & SPFx License

ShortPoint Farm Solution Licensing 3

• Activate ShortPoint Farm Solution License
• Deactivate ShortPoint Farm Solution License
• Offline Activation of ShortPoint Farm Solution License

FAQ 10

• Can ShortPoint trial be extended?
• Can we reassign the ShortPoint user account to another user?
• I need to reassign a ShortPoint user, but the field is blocked. What can I do?
• What will happen when my ShortPoint license gets expired?
• How is Add-In migration in Office 365 (SharePoint Online) supported in terms of licensing?

See all 10 articles

Troubleshooting 1

• New License is not available after requesting a trial on SharePoint Online

Deprecated 8

• ShortPoint Licence Management: Check, Activate and Extend Trial
• First things to do after installing ShortPoint
• First thing to do after installing ShortPoint Add-In
• How to Display the Upcoming Events on your Page
• Setup ShortPoint Demo Site

See all 8 articles

ShortPoint Add-In (Deprecated) 10

• ShortPoint SPFx Installation (Modern and Classic SharePoint)
• ShortPoint Add-in Upgrade (Deprecated) Upgrade to SPFx
• ShortPoint Add-in Installation (Add-In Solution) (Deprecated)
• Prerequisite 1: Enabling scripting capabilities (Add-In Solution) (Deprecated)
• Prerequisite 2: Setup Tenant App Catalog (Add-In Solution) (Deprecated)

See all 10 articles