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Save Browser Console File

In some cases, when you are facing issues using ShortPoint, it will be very helpful to our support team if you provide the output file of the browser console on the page where the issue appears.


The steps to get the console logs are pretty similar among most popular browsers, but there might be slight differences. In this article, you will learn how to obtain them in different browsers. 


Please, check the steps below.


Note: Please collect the console file on the page where the issue is happening, after the page is fully loaded.

TABLE OF CONTENTS


Google Chrome


Step 1: Open the Developer tools


Press F12 or right-click your mouse at any part of the page and select Inspect from the drop-down options:


Context menu with Inspect option selected


Step 2: Switch to the Console tab


Once you open the Developer tools, the Elements tab will be active. Switch to the Console tab:


Console tab of Developer Tools


Step 3: Save the logs

  • Option 1:

Right-click at any place in the console content, and choose "Save as...", as shown below:


Save as for console file


Save the file. 


  • Option 2:

If you do not see any data in the saved file, just copy and paste the console logs to any text editor (for example, Notepad) and save it as a text file.


Firefox


Step 1: Open Web Developer tools


Click hamburger menu button (1) and select Web Developer option from the drop-down (2):


Open Web Developer in Firefox


Step 2:  Open Web Console


Choose Web Console from the options:


Select Web Console


You will see the Console tab opened:


Opened Colnsole tab


Step 3: Save the logs


Select the console log text, copy and paste it to any text editor (for example, Notepad), and save it as a text file.


Internet Explorer


Step 1: Open the Developer tools


Press F12, or click the cogwheel icon in the top right corner to open Tools (1) and select F12 Developer Tools option from the drop-down (2):


Tools > F12 Developer Tools for IE browser


Step 2: Switch to the Console tab


Once you open the Developer tools, DOM Explorer tab will be active. Switch to the Console tab:



Step 3: Save the logs


Right-click at any place in the console content, and choose "Copy all", as shown below:


Copy all


Paste the copied content to any text editor (for example, Notepad) and save it as a text file.


Microsoft Edge


Step 1: Open the Developer tools


Press F12, or in the top right corner of the page click the ellipsis button to open the settings (1), choose the More tools option (2), and then select Developer tools (3):


Open Developer Tools in Microsoft Edge


Step 2: Switch to the Console tab


Once you open the Developer tools, the Elements tab will be active. Switch to the Console tab:


Console tab of Developer Tools


Step 3: Save the logs

  • Option 1:

Right-click at any place on the console content, and choose "Save as...", as shown below:


Save as for console file


Save the file.


  • Option 2:

If you do not see any data in the saved file, just copy and paste the console logs to any text editor (for example, Notepad) and save it as a text file.


Safari


Prerequisite: Enable Apple Safari Develop menu


By default, the Develop menu in Safari is disabled. To enable it, open the Safari menu and choose the Preferences option.


Safari menu. Preferences


Switch to the Advanced tab.


Advanced tab


Put a checkmark for the Show Develop menu.


Show Develop menu


Make sure that you see the Develop menu between the Window menu and the Bookmarks menu.


Develop menu between Bookmarks and Window


Close the Preferences.


Step 1: Open the Developer tools


Click the Develop menu (1) and then Show Web Inspector (2).


Show Web Inspector



Step 2: Switch to the Console tab


Once you open the Web Inspector, the Elements tab will be active. Switch to the Console tab:


Switch to the Console tab


Step 3: Save the logs


Before saving the logs, put a checkmark for Preserve Log (1), make sure that you have selected filter for All (2) and click the Clear log (3) button, as shown below:


Enable Preserve log, All and click Clear log


Reproduce the issue you are facing. Now the console activity is recorded.
Select text in the console using Cmd+A hotkey or right-click at any place in the console content, and choose Copy Selected


Copy Selected


Paste it to any text editor (for example, Notepad) and save it as a text file.


Opera


Step 1: Open the Developer tools


Right-click at any place on your page, and choose Inspect element from the options:


Inspect element from the context menu


Step 2: Switch to the Console tab


Once you open the Developer tools, the Elements tab will be active. Switch to the Console tab:


Console tab of Developer Tools


Step 3: Save the logs

  • Option 1:

Right-click at any place in the console content, and choose "Save as...", as shown below:



Save the file.


  • Option 2:

If you do not see any data in the saved file, just copy and paste the console logs to any text editor (for example, Notepad) and save it as a text file.


Send the saved file to our Support Team


Attach the console file to the ticket you are submitting (using the ticket submitting form or via support@shortpoint.com email). Our support team will check it and contact you shortly.




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