Support Center

The Basics 11

• ShortPoint for the first time
• ShortPoint and Modern SharePoint Pages
• How to Use ShortPoint on Modern Team Sites
• How to Use ShortPoint on Modern Communication Sites
• Use ShortPoint on Pages that do not have a Rich Text Area (e.g. Web Part Pages)

See all 11 articles

Installation and Upgrade 10

• Upgrade to ShortPoint SPFx from ShortPoint Add-In
• ShortPoint SPFx Installation
• Prerequisite 1: Setup App Catalog (SPFx)
• Prerequisite 2: Enabling scripting capabilities (SPFx) - Recommended
• Installation Step 1: Upload ShortPoint SPFx to App Catalog

See all 10 articles

First Steps with ShortPoint SPFx 2

• Adding Your First ShortPoint SPFx Web Part
• ShortPoint ThemeBuilder and Modern SharePoint Pages

FAQ 6

• In which environments is ShortPoint SPFx supported?
• For which environments will the current (pre-SPFx) ShortPoint Add-In work?
• How to identify the package by file name?
• What will be the name of SPFx package? How I can differentiate it from the old one?
• Will SPFx package handle both classic and modern pages?

See all 6 articles

Troubleshooting 6

• Oops, the installation has failed! Scripting capabilities are not enabled on this site
• ShortPoint SPFx Installation Failed and during migration from ShortPoint Add-In
• Known Issue: ShortPoint for Modern SharePoint is not working as expected on IE / Edge browser
• ShortPoint SPFx - Missing / Deleted ShortPoint Dashboard from site contents
• Known Issue: ShortPoint webpart not visible in Modern Pages on subsites

See all 6 articles

Known Issues and Fixes 1

• Cannot Add ShortPoint SPFx Web Part into a Full-width Column

How to / Tips and Tricks 3

• How to Create a Full Width Section in Modern SharePoint page using ShortPoint SPFx Web Part
• How to hide quick launch / left navigation from Modern SharePoint Team Sites
• Create wiki page option in Modern Communication Site is missing

Getting Started 3

• Video Tutorial: ShortPoint Theme Builder Overview
• Export and Import Customizations
• Auto Save, Discard, Reset and Publish your Customizations

UX/UI Improvements Tools 8

• Add Modern Preloader to SharePoint Sites
• Hide SharePoint and Office 365 Ribbon and Suite Bar
• Make SharePoint Site Responsive in One Click
• SharePoint Branding: How to do it using ShortPoint Theme Builder with no coding
• Hide Current Navigation (Side Menu) in a SharePoint Site

See all 8 articles

Footer 4

• Getting Started with ShortPoint Footer for SharePoint
• Part 1: Create the Footer from ShortPoint Generator Page
• Part 2: Add the Footer to SharePoint
• Part 3: Full Width Footer & Full Width Footer Content

Custom Fonts 4

• Add Custom Fonts from Google Fonts to a SharePoint Site
• Add Custom Fonts from Fonts.com to SharePoint Site
• Add Custom Fonts from Adobe Typekit to SharePoint Site
• Adding custom fonts to SharePoint sites manually

Developers 3

• IE Compatibility on SharePoint and Office 365
• ShortPoint Elements that Support Rich Text Content
• Apply Custom CSS from ShortPoint Theme Builder

Known Issues and Fixes 4

• Home Page Elements Are not Working
• Preloader Is Working on the Root Site but not on the Subsite
• Preloader fades away while page is still rendering
• Error in page while using ShortPoint Preloader in Record Center

How to / Tips and Tricks 16

• Home Link Management
• Copy & Apply the Menu Styles from Theme2
• How to Publish a Theme in All Sites in a Site Collection, and Customize it on a Subsite
• How to Create Header Sub-Menus with Drop-Down Lists
• How to change SharePoint Color Palette and add your company branding

See all 16 articles

FAQ 25

• How do I open ShortPoint Theme Builder?
• Do you have a general demo of Theme Builder?
• What is ShortPoint Branding and Customization tool?
• Can I copy the customization from my other sites to a site I am currently creating?
• Import/Export feature is disabled for me, why?

See all 25 articles

Manage 1

• Copy, Paste, Backup, Export, Restore and Import ShortPoint Page

FAQ 2

• How can I back up my pages built with ShortPoint? (I am using SharePoint Online)
• Home page looks different from mobile - no ShortPoint elements displayed. What should I do?

Design Elements 1

• Table of Contents: TOC Content and TOC Navigation Design Elements

Power BI 14

• Getting Started with Power BI Integrations in ShortPoint
• Adding your first Power BI Reports to SharePoint
• Setting Up Power BI Integration
• Power BI Integration Option 1: Logged In User Integration
• Power BI Integration Option 2: Master Account Integration

See all 14 articles

How to / Tips and Tricks 29

• How to Use Events' Categories
• How to Display the Upcoming Events on your Page
• How to Copy ShortPoint Element, Row, Section, or an Entire Page
• How to Hide Side Menu on a Certain Page
• How to Embed Third Party Videos into Your Page

See all 29 articles

Developers 1

• Execute JavaScript After ShortPoint Elements Render Event

SharePoint Content 2

• How to Display the Upcoming Events on your Page
• Connected to a SharePoint List: Show New Items at Top

Known Issues and Fixes 7

• ShortPoint People Search not working
• Fixing Gap Between Tab Title and Content in Publishing Pages
• Adding Maps Broke the Page
• Connected Event Time is Displayed Incorrectly in ShortPoint Design Element
• "NaN" Displayed Instead of Days, Hours, Minutes and Seconds in Countdown

See all 7 articles

Custom CSS 14

• How to Insert Custom CSS into a Page Builder Element? (Basic Tutorial)
• Add Custom CSS to a ShortPoint Element right from the Page Builder (Advanced Tutorial)
• Make the Countdown Design Element not Display Seconds
• How to Change Countdown Colors using Custom CSS
• How to Change the Font on Tiles Elements

See all 14 articles

The Basics 2

• Connection Example 1: ShortPoint "Simple List" Element Connected to a SharePoint List
• How to Connect SharePoint Announcements to ShortPoint Design Elements

People Search 7

• Primary People Search Configuration for SharePoint 2013/2016 On-Premise (Prerequisites)
• Upcoming Birthdays Configuration for SharePoint 2013/2016 On-Premise
• Upcoming Birthdays Configuration for SharePoint Online
• Ensuring Year of Birthdates is 2000
• Known Issue: No Crawled Properties Found after Searching for "Birthday"

See all 7 articles

How to / Tips and Tricks 5

• Map Results function for your Custom REST APIs
• How to Connect ShortPoint Elements with SharePoint Document Sets
• How to Increase the Items Limit of Connected ShortPoint Elements
• Link People Search or People in SharePoint Group result to Delve Url
• How to show both Files and Folder of Document Library in your ShortPoint element

FAQ 9

• What is the Connect feature?
• How can I access the Connect feature?
• Where can I find a beginner-level tutorial to see how to use the Connect feature?
• There is no Connect tab in the Table element, what should I do?
• I could not find a site I need in the list of sites available to connect to. What should I do?

See all 9 articles

Troubleshooting 2

• Necessary List Column(s) not Shown in the Items Mapping Drop-Down
• A Site / Site Collection is not Shown in the List of Available Connections: Reason and Solution

Known Issues and Fixes 1

• Connecting to a Multiple Lines of Text Column is Displayed on One Row

Office 365 / SharePoint Online 20

• ShortPoint SPFx Installation (Modern and Classic SharePoint)
• ShortPoint Add-in Installation (deprecated)
• Prerequisite 1: Enabling scripting capabilities
• Prerequisite 2: Setup App Catalog
• Installation Step 1: Upload ShortPoint to App Catalog (deprecated)

See all 20 articles

SharePoint On-Premise 2013 / 2016 6

• ShortPoint Farm Solution Installation and Upgrade / SharePoint On-Premise 2013 and 2016
• ShortPoint Farm Installation Explained in Details
• SharePoint Web Application and Site Features
• Best Practices for a Successful Install
• SharePoint 2013 / 2016 - Avoid multiple authentication prompts (popups)

See all 6 articles

Known Issues and Fixes 21

• ShortPoint Add-In: The installation has failed, please try again!
• ShortPoint Connect are not working for anonymous users
• ShortPoint Add-In: The installation has been failed, please try again - On Sub Site
• ShortPoint Add-In: Sorry, there was a problem with ShortPoint Online
• Central Administration Issue: Could not load file or assembly ShortPoint.Foundation.Common

See all 21 articles

Technical Details 6

• ShortPoint Javascript & CSS Files Sizes
• ShortPoint Installation Types, Administrators and Security Teams FAQ
• Whitelist of Domains for ShortPoint Add-In
• ShortPoint Security and Protection Implementation
• ShortPoint Solutions Architecture Overview

See all 6 articles

FAQ 0

How to / Tips and Tricks 2

• How to backup and restore site collection with ShortPoint content for SharePoint On-premise
• PowerShell: Get report of ShortPoint Add-In version in your SharePoint Online tenant

ShortPoint Permissions and Privacy 0

Getting Started 1

• ShortPoint Widget for SAP HANA Cloud Portal

Clone, Deploy and Add the Widget 4

• Step 1: Clone ShortPoint Widget into your SAP Web IDE
• Step 2: Deploy ShortPoint Widget for the First Time
• Step 3: Add ShortPoint Widget to a blank site
• Update ShortPoint Widget

How to 4

• First thing to do after adding ShortPoint Widget
• Designing Content using ShortPoint Built-In Sample Pages
• Show Data from SharePoint on SAP HANA Cloud Portal using ShortPoint
• Show Data from publicly available REST web service using ShortPoint

Licensing 3

• Activate ShortPoint License on SAP HANA Cloud Platform, Portal Services
• Apply the extended license
• How to get your SAP Account Name

FAQ 0

Features 1

• ShortPoint Connect Feature

How to 16

• Disable ShortPoint Display Feature - Moving Elements - For Coding Lovers
• Apply a Custom Css file to your site using Change the Look Page
• Use the ShortPoint Logger
• Save Google Chrome browser's console file
• Apply a Custom Css file to your site using Change the Look Page

See all 16 articles

Known Issues and Fixes 5

• Background video are not working on Safari browser behind VPN
• Background video does not work on iPhone / iPad devices
• Embedding Twitter to SharePoint Online is not working
• Grammarly breaking SharePoint and Office 365 pages
• You don't have any pre-loader installed on your SharePoint site

Tips and Tricks 3

• Show how many days left for upcoming event in SharePoint Calendar
• Remove the empty white space at the bottom of SharePoint Page
• How to Change the Default SharePoint Logo

Performance Improvements 6

• Improving ShortPoint Performance on SharePoint & Office 365
• Enable Lazy Render / Lazy Loading options on ShortPoint Elements
• Enable Caching on Connected ShortPoint elements
• Detecting Large Images on the page
• Remove Hidden WebParts from the page

See all 6 articles

FAQ 1

• What happens if Microsoft releases an update for SharePoint that conflicts with ShortPoint?

ShortPoint Add-In Licensing 2

• ShortPoint Add-In Trial License
• Activate ShortPoint Add-In License

ShortPoint Farm Solution Licensing 2

• Activate ShortPoint Farm Solution License
• Deactivate ShortPoint Farm Solution License

FAQ 8

• Can ShortPoint trial be extended?
• Can we reassign the ShortPoint user account to another user?
• I need to reassign a ShortPoint user, but the field is blocked. What can I do?
• What will happen when my ShortPoint license gets expired?
• How is Add-In migration in Office 365 (SharePoint Online) supported in terms of licensing?

See all 8 articles

Troubleshooting 1

• New License is not available after requesting a trial on SharePoint Online

How to 3

• How to Restore the Previos Version of a Page
• How to Embed an Instagram Post
• How to Add JavaScript code to a Page using the Script Editor Web Part

Deprecated 4

• ShortPoint Licence Management: Check, Activate and Extend Trial
• First things to do after installing ShortPoint
• First thing to do after installing ShortPoint Add-In
• ShortPoint on SharePoint Server 2010 fails to get activated by default right after the installation

Getting Started 0

Known Issues & Troubleshooting 1

• Generator Elements are Displaying in View Mode while Editing

FAQ 0