Support Center
Welcome
Login
Sign up
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Getting Started
The Basics
12
Add Your First ShortPoint Design Element to Modern Page
Add Your First ShortPoint Design Element to Classic Page
ShortPoint Live Demos with Copy and Paste Magic
Use ShortPoint on Pages That Do Not Have a Rich Text Area (e.g. Web Part Pages)
How to Create Wiki Pages and Page Libraries
See all 12 articles
Page Builder Exercises
5
Exercise 1: Copy Your First Page
Exercise 2: Edit Your Page
Exercise 3: Page Layout
Exercise 4: Add New Design Element
Exercise 5: Connect To RSS
Theme Builder Exercises
9
Exercise 1: Open Theme Builder
Exercice 2: Hide Elements
Exercise 3: Mobile Intranet
Exercise 4: General Layout
Exercise 5: Change Fonts
See all 9 articles
ShortPoint SPFx (Office 365 / SharePoint 2019)
Installation (Office 365)
12
ShortPoint SPFx Installation in Office 365 (First Time)
Set up Tenant App Catalog or Site Collection App Catalog in Office 365 (Which option is good for me?)
Prerequisite 1: Setup Tenant App Catalog (SPFx) in Office 365
Prerequisite 1: Setup Site Collection App Catalog (SPFx) in Office 365
Prerequisite 2: Enabling scripting capabilities (SPFx) in Office 365
See all 12 articles
Upgrade (Office 365)
12
ShortPoint SPFx Upgrade (Office 365)
Update Step 1: Upload new ShortPoint SPFx app file to Tenant App Catalog (Office 365)
Update Step 1: Upload new ShortPoint SPFx to Site Collection App Catalog (Office 365)
Update Step 2: Update ShortPoint SPFx on SharePoint Site (Office 365)
Update Step 3: Run ReInstallation and Upgrade from ShortPoint SPFx Dashboard (Office 365)
See all 12 articles
Installation (SharePoint 2019)
13
ShortPoint SPFx Installation on SharePoint 2019 (First Time)
Prerequisite 1: Setup SharePoint 2019 Farm App Catalog (SPFx)
Prerequisite 2: Enable Scripting Capabilities with PowerShell (SharePoint 2019)
Prerequisite 3: Enable IIS 6 Metabase Compatibility (SharePoint 2019)
Installation Step 1: Upload ShortPoint SPFx to App Catalog (SharePoint 2019)
See all 13 articles
Upgrade (SharePoint 2019)
7
ShortPoint SPFx Upgrade (SharePoint 2019)
Update Step 1: Upload new ShortPoint SPFx app file to App Catalog (SharePoint 2019)
Update Step 2: Update ShortPoint SPFx on SharePoint Site (SharePoint 2019)
Update Step 3: Run Reinstallation and Upgrade from ShortPoint Dashboard (SharePoint 2019)
ShortPoint SPFx One-Click Upgrade (SharePoint 2019) Tutorial
See all 7 articles
Uninstallation
6
ShortPoint SPFx/Add-In Uninstall
Uninstall Step 1: ShortPoint Add-In/SPFx Deactivation
Trouble Uninstalling: ShortPoint Still Shows after Uninstalling
Uninstall Step 2: Remove from Site Contents
Uninstall Step 3: Remove from Site Collection Recycle Bin
See all 6 articles
Known Issues and Fixes
19
Cannot Add ShortPoint SPFx Web Part into a Full-width Column
Oops, the installation has failed! Scripting capabilities are not enabled on this site
Workaround for ShortPoint Version 6.1.0.0 Upgrade Failed
Sorry, there was a problem with ShortPoint Online when adding ShortPoint App
ShortPoint SPFx Installation Failed during migration from ShortPoint Add-In
See all 19 articles
How to / Tips and Tricks
13
Full width Section and Page in ShortPoint
How to Create a Full Width Section in Modern SharePoint page using ShortPoint SPFx Web Part
Create Wiki Page Option in Modern Communication Site is Missing
ShortPoint Site Collection Scope Installation (SPFx and Add-In)
ShortPoint Copy & Paste Feature for Modern Pages
See all 13 articles
FAQ
5
In which environments is ShortPoint SPFx supported?
For which environments will pre-SPFx ShortPoint Add-In work?
How to identify the package by file name?
What will be the name of SPFx package? How I can differentiate it from the old one?
Will SPFx package handle both classic and modern pages?
ShortPoint Farm Solutions (2013 / 2016)
Installation & Upgrade
7
ShortPoint Farm Solution Installation and Upgrade / SharePoint On-Premise 2013 and 2016
ShortPoint Farm Installation Explained in Details (SharePoint On-Premise 2013 and 2016)
Scope of ShortPoint Feature Activation for Farm Solution 2013/2016
Best Practices for a Successful Install (SharePoint On-Premise 2013 and 2016)
SharePoint 2013 / 2016 - Avoid multiple authentication prompts (popups)
See all 7 articles
Known Issues and Fixes
17
ShortPoint Connect Is Not Working for Anonymous Users
Central Administration Issue: Could not load file or assembly ShortPoint.Foundation.Common
Installation failed: Error: Cannot add the specified assembly to global assembly cache: Newtonsoft.Json.dll.
Installation failed: System Check Step: Error in New features specified: 1
ShortPoint Insert Button Is Not Active (Disbaled) Grayed Out / Dashboard Page Tiles Not Showing
See all 17 articles
FAQ
18
When ShortPoint is installed, what files will be deployed to our farm and where?
Does ShortPoint add any DLL to our Global Assembly Cache?
Will ShortPoint be deployed globally when we add WSP?
We dont want to install ShortPoint on few of our web applications / site collections, what should we do?
Does ShortPoint change any of our existing other files?
See all 18 articles
ShortPoint for Microsoft Teams
How to / Tips and Tricks
1
How to Show ShortPoint on Microsoft Teams
Licensing
0
Known Issues
0
ShortPoint Offline (2019)
General
1
ShortPoint Offline for SharePoint 2019
Installation
9
ShortPoint Offline Installation on SharePoint 2019 (First Time)
Prerequisite 1: Configure CDN site on your IIS to host ShortPoint Files
Prerequisite 2: Contact ShortPoint Support for Your Customized Package
Prerequisite 3: Setup SharePoint 2019 Farm App Catalog (SPFx)
Prerequisite 4: Enable Scripting Capabilities with PowerShell (SharePoint 2019)
See all 9 articles
Upgrade
4
ShortPoint Offline Upgrade (SharePoint 2019)
Update Step 1: Upload new ShortPoint Offline app file to App Catalog (SharePoint 2019)
Update Step 2: Update ShortPoint Offline app on SharePoint Site (SharePoint 2019)
Update Step 3: Run Reinstallation and Upgrade from ShortPoint Dashboard (SharePoint 2019)
ShortPoint for SAP Cloud Platform Portal
Getting Started
1
ShortPoint Widget for SAP Cloud Platform Portal
Clone, Deploy and Add the Widget
4
Step 1: Clone ShortPoint Widget into your SAP Web IDE Full Stack
Step 2: Deploy ShortPoint Widget for the First Time
Step 3: Add ShortPoint Widget to a blank site
Update ShortPoint Widget
How to
6
First thing to do after adding ShortPoint Widget
Designing Content using ShortPoint Built-In Sample Pages
Show Data from SharePoint on SAP HANA Cloud Portal using ShortPoint
Show Data from publicly available REST web service using ShortPoint
ShortPoint Connect on SAP
See all 6 articles
Licensing
3
Activate ShortPoint License on SAP HANA Cloud Platform, Portal Services
Apply the extended license
How to get your SAP Account Name
FAQ
0
ShortPoint Page Builder
Design Elements
5
Table of Contents: TOC Content and TOC Navigation Design Elements
Types of Linking Options in Page Builder Elements
ShortPoint Updated Table Design Element
Countdown Design Element
Creative Custom CSS snippets for Text Design Element
Power BI
16
Getting Started with Power BI Integrations in ShortPoint
Adding your first Power BI Reports to SharePoint
Setting Up Power BI Integration
Power BI Integration Option 1: Logged In User Integration
Power BI Integration Option 2: Master Account Integration
See all 16 articles
Microsoft Teams
4
Getting Started with Teams Design Element
Setting up Microsoft Teams Integration
Microsoft Teams Integration FAQ
Microsoft Teams Licensing
Power Apps
12
PowerApps Design Element
Add Your First PowerApps Application to a SharePoint Page
How to Retrieve PowerApps ID
How to Set PowerApps Orientation and Custom Sizes
How to Change PowerApps Loading Icon and Color
See all 12 articles
Intranet Social Kit
7
Facebook Design Element
Yammer Design Element
Twitter Design Element
Instagram Design Element
LinkedIn Design Element
See all 7 articles
Manage
1
Copy, Paste, Backup, Export, Restore and Import ShortPoint Page
FAQ
2
Home page looks different from mobile - no ShortPoint elements displayed. What should I do?
Can I use a custom color in a Page Builder element?
How to / Tips and Tricks
49
11 Footer Designs for SharePoint Modern Pages
10 Ways to Present News in a SharePoint Site
Disable ShortPoint Display Feature - Moving Elements - For Coding Lovers
How to Use Events' Categories
How to Copy ShortPoint Element, Row, Section, or an Entire Page
See all 49 articles
Developers
1
Execute JavaScript After ShortPoint Elements Render Event
SharePoint Content
2
How to Display the Upcoming Events on your Page
Connected to a SharePoint List: Show New Items at Top
Known Issues and Fixes
18
Background video are not working on Safari browser behind VPN
Background video does not work on iPhone / iPad devices
Embedding Twitter to SharePoint Online is not working
ShortPoint People Search not working
Fixing Gap Between Tab Title and Content in Publishing Pages
See all 18 articles
Custom CSS
27
How to Insert Custom CSS into a Page Builder Element? (Basic Tutorial)
Add Custom CSS to a ShortPoint Element right from the Page Builder (Advanced Tutorial)
Make the Countdown Design Element not Display Seconds
How to Change Countdown Colors using Custom CSS
How to Change the Font on Tiles Elements
See all 27 articles
Events Design Element
3
Create All Day Events in ShortPoint
Create Recurring Events in ShortPoint
ShortPoint Events Design Element
Date Lists Design Element
0
ShortPoint Theme Builder
Getting Started
8
Getting Started with ShortPoint Theme Builder - Classic SharePoint Sites
Getting Started with ShortPoint Theme Builder - Modern SharePoint Sites (Part 1)
Getting Started with ShortPoint Theme Builder - Modern SharePoint Sites (Part 2)
What's new in ShortPoint Modern Theme Builder
Copy Themes from ShortPoint Demos Website
See all 8 articles
Footer
4
Getting Started with ShortPoint Footer for SharePoint
Part 1: Create the Footer from ShortPoint Generator Page
Part 2: Add the Footer to SharePoint
Part 3: Full Width Footer & Full Width Footer Content
UX/UI Improvements Tools
9
Add a Preloader to SharePoint Classic Sites
SharePoint Color Palette and Themes Tool
Hide SharePoint and Office 365 Ribbon and Suite Bar
Make SharePoint Classic Sites Responsive in One Click
SharePoint Branding: How to do it using ShortPoint Theme Builder with no coding
See all 9 articles
Custom Fonts
5
Add Custom Fonts from Google Fonts to a SharePoint Site
Add Custom Fonts from Fonts.com to SharePoint Site
Add Custom Fonts from Adobe Typekit to SharePoint Site
Adding custom fonts to SharePoint sites manually
Adding Adobe Typekit custom fonts to a SharePoint Site
Advanced Settings
9
IE Compatibility with SharePoint and Office 365
ShortPoint Elements that Support Rich Text Content
Apply Custom CSS from ShortPoint Theme Builder
How to apply custom JavaScript/CSS on a Modern SharePoint site
Execute Custom JavaScript on Specific Modern Pages
See all 9 articles
Known Issues and Fixes
19
Home Page Elements Are Not Working
Preloader Is Working on the Root Site but Not on the Subsite
Preloader fades away while page is still rendering
You get error "Code blocks are not allowed in this file." in page while using ShortPoint Preloader in Record Center
ShortPoint Theme Builder changes not applied to Classic Pages
See all 19 articles
How to / Tips and Tricks
25
Home Link Management
Copy & Apply the Menu Styles from Theme2
How to Publish a Theme in All Sites in a Site Collection, and Customize it on a Subsite
How to Create Header Sub-Menus with Drop-Down Lists
How to Change SharePoint Color Palette and Add Your Company Branding (Classic Experience)
See all 25 articles
FAQ
37
How do I open ShortPoint Theme Builder?
Do you have a general demo of Theme Builder?
What is ShortPoint Branding and Customization tool?
Can I copy the customization from my other sites to a site I am currently creating?
Import/Export feature is disabled for me, why?
See all 37 articles
Site Layouts
1
General Layout Theme Builder Options for Modern Sharepoint Sites
Fonts and Typography
1
Fonts and Typography Theme Builder Options for Modern Sharepoint Sites
ShortPoint Connect
Connection Types
13
Connection Types: Getting started with SharePoint Site URL
Connection Types: SharePoint Site URL
Connection Types: Current Site
Connection Types: Other Sites
Connection Types: People in SharePoint Group
See all 13 articles
The Basics
2
ShortPoint Connect: Basic Tutorial
How to Connect SharePoint Announcements to ShortPoint Design Elements
People Search
10
Primary People Search Configuration for SharePoint 2013/2016 On-Premise (Prerequisites)
Upcoming Birthdays Configuration for SharePoint 2013/2016 On-Premise
Upcoming Birthdays Configuration for SharePoint Online
Ensuring Year of Birthdates is 2000
Known Issue: No Crawled Properties Found after Searching for "Birthday"
See all 10 articles
How to / Tips and Tricks
33
How to Set ShortPoint Element Visibility to Active Directory Security Group
Map Results function for your Custom REST APIs
How to Connect an Image List to SharePoint Image Library
How to Connect ShortPoint Elements with SharePoint Document Sets
How to Increase the Items Limit of Connected ShortPoint Elements
See all 33 articles
FAQ
9
What is the Connect feature?
How can I access the Connect feature?
Where can I find a beginner-level tutorial to see how to use the Connect feature?
There is no Connect tab in the Table element, what should I do?
I could not find a site I need in the list of sites available to connect to. What should I do?
See all 9 articles
Known Issues and Fixes
6
Necessary List Column(s) not Shown in the Items Mapping Drop-Down
Connecting to a Multiple Lines of Text Column is Displayed on One Row
A Site / Site Collection is not Shown in the List of Available Connections: Reason and Solution
ShortPoint RSS Feed Connections stopped working
You get error "We could not connect to the given site. Please make sure it is a valid SharePoint Url and you have access to that site"
See all 6 articles
ShortPoint Generator
Getting Started
8
ShortPoint Generator: Basic Tutorial
ShortPoint Generator Basic Tutorial. Part 1: Creating Generated Content
ShortPoint Generator Basic Tutorial. Part 2: Using Generated Content on Pages
ShortPoint Generator: An Overview of Best Features
ShortPoint Generator: Update Multiple Pages from a Single Source
See all 8 articles
Known Issues & Troubleshooting
1
Generator Elements are Displaying in View Mode while Editing
FAQ
0
General
Modern SharePoint
8
What is a Modern SharePoint?
How to set Modern SharePoint experience page as your site home page / welcome page
Where is ribbon in Modern SharePoint site?
Cannot see links Exit classic experience or Return to classic SharePoint?
Migrating from Classic SharePoint site to Modern SharePoint site (SharePoint Online)
See all 8 articles
Technical Details
8
ShortPoint Javascript & CSS Files Sizes
ShortPoint Installation Types, Administrators and Security Teams FAQ
Whitelist (white list) of Domains for ShortPoint
ShortPoint Security and Protection Implementation
ShortPoint Solutions Architecture Overview
See all 8 articles
How to / Tips and Tricks
25
Show how many days left for upcoming event in SharePoint Calendar
Remove the empty white space at the bottom of SharePoint Page
How to backup and restore site collection with ShortPoint content for SharePoint On-premise
How to Change the Default SharePoint Logo
PowerShell: Get report of ShortPoint Add-In version in your SharePoint Online tenant
See all 25 articles
Performance Improvements
6
Improving ShortPoint Performance on SharePoint & Office 365
Enable Lazy Render / Lazy Loading options on ShortPoint Elements
Enable Caching on Connected ShortPoint elements
Detecting Large Images on the page
Remove Hidden WebParts from the page
See all 6 articles
Troubleshooting
4
Use the ShortPoint Logger
Save Google Chrome Browser's Console File
Disable ShortPoint Theme Builder for a page using URL parameter
Disable ShortPoint on a page using URL parameter
SharePoint and Office 365
4
What happens if Microsoft releases an update for SharePoint that conflicts with ShortPoint?
How to automatically sign out of Office 365 / SharePoint Online
Remove your site from Site Collection App Catalog list
Use ShortPoint on Site Collection App Catalogs
FAQ
1
How are Modern and Classic SharePoint Different?
Licensing
ShortPoint Online Licensing
2
ShortPoint Add-In and SPFx Trial License
Activate ShortPoint Add-In & SPFx License
ShortPoint Farm Solution Licensing
5
Activate ShortPoint Farm Solution License
Deactivate ShortPoint Farm Solution License
Offline Activation of ShortPoint Farm Solution License
How to Check License Expiration Date?
Steps to Activate ShortPoint License Without Making Your Farm Public (No DNS Changes)
FAQ
10
Can ShortPoint trial be extended?
Can we reassign the ShortPoint user account to another user?
I need to reassign a ShortPoint user, but the field is blocked. What can I do?
What will happen when my ShortPoint trial license gets expired?
How is ShortPoint SPFx app migration in Office 365 (SharePoint Online) / SharePoint 2019 supported in terms of licensing?
See all 10 articles
Known Issues and Fixes
1
New License is not available after requesting a trial on SharePoint Online
Deprecated
Deprecated
14
ShortPoint Licence Management: Check, Activate and Extend Trial
First things to do after installing ShortPoint
First thing to do after installing ShortPoint Add-In
How to Display the Upcoming Events on your Page
ShortPoint Connect Feature
See all 14 articles
ShortPoint Add-In (Deprecated)
10
ShortPoint SPFx Installation (Modern and Classic SharePoint)
ShortPoint Add-in Upgrade (Deprecated) Upgrade to SPFx
ShortPoint Add-in Installation (Add-In Solution) (Deprecated)
Prerequisite 1: Enabling scripting capabilities (Add-In Solution) (Deprecated)
Prerequisite 2: Setup Tenant App Catalog (Add-In Solution) (Deprecated)
See all 10 articles
