Support Center
Welcome
Login
Sign up
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Getting Started
The Basics
13
Add Your First ShortPoint Design Element to Modern Page
Add Your First ShortPoint Design Element to Classic Page
ShortPoint Live Demos with Copy and Paste Magic
Use ShortPoint on Pages That Do Not Have a Rich Text Area (E.G. Web Part Pages)
How to Create Wiki Pages and Page Libraries
See all 13 articles
Page Builder Exercises
5
Exercise 1: Copy Your First Page
Exercise 2: Edit Your Page
Exercise 3: Page Layout
Exercise 4: Add a New Design Element
Exercise 5: Connect to RSS
Theme Builder Exercises
9
Exercise 1: Open Theme Builder
Exercise 2: Hide Elements
Exercise 3: Mobile Intranet
Exercise 4: General Layout
Exercise 5: Change Fonts
See all 9 articles
ShortPoint SPFx (Office 365 / SharePoint 2019)
Installation (Office 365)
9
ShortPoint SPFx Installation in Office 365 (First Time)
Prerequisite 3: Set Up the Tenant App Catalog (SPFx) in Office 365
Prerequisite 2: Enabling Scripting Capabilities (SPFx) in Office 365
Installation Step 1: Upload ShortPoint SPFx to Tenant App Catalog in Office 365
Installation Step 2: Add ShortPoint SPFx to Site Contents in Office 365
See all 9 articles
Upgrade (Office 365)
14
ShortPoint SPFx Upgrade Options for Office 365
ShortPoint SPFx App Catalog Upgrade
Upgrade Step 1: Upload New ShortPoint SPFx App File to Tenant App Catalog (Office 365)
Upgrade Step 2: Update ShortPoint SPFx on SharePoint Site (Office 365)
Upgrade Step 3: Run Reinstallation and Upgrade from ShortPoint SPFx Dashboard (Office 365)
See all 14 articles
Installation (SharePoint 2019)
13
ShortPoint SPFx Installation on SharePoint 2019 (First Time)
Prerequisite 1: Setup SharePoint 2019 Farm App Catalog (SPFx)
Prerequisite 2: Enable Scripting Capabilities with Powershell (SharePoint 2019)
Prerequisite 3: Enable IIS 6 Metabase Compatibility (SharePoint 2019)
Installation Step 1: Upload ShortPoint SPFx to App Catalog (SharePoint 2019)
See all 13 articles
Upgrade (SharePoint 2019)
9
ShortPoint SPFx Upgrade (SharePoint 2019)
ShortPoint SPFx Upgrade (SharePoint 2019) - Draft with Upgrade Types
Update Step 1: Upload New ShortPoint SPFx App File to App Catalog (SharePoint 2019)
Update Step 2: Update ShortPoint SPFx on Sharepoint Site (SharePoint 2019)
Update Step 3: Run Reinstallation and Upgrade from ShortPoint Dashboard (SharePoint 2019)
See all 9 articles
Uninstallation
6
ShortPoint SPFx/Add-in Uninstall
Uninstall Step 1: ShortPoint Add-in/SPFx Deactivation
Trouble Uninstalling: ShortPoint Still Shows after Uninstalling
Uninstall Step 2: Remove from Site Contents
Uninstall Step 3: Remove from Site Collection Recycle Bin
See all 6 articles
Known Issues and Fixes
23
Cannot Add ShortPoint SPFx Web Part into a Full-width Column
Oops, the Installation Has Failed! Scripting Capabilities Are Not Enabled on This Site
Workaround for ShortPoint Version 6.1.0.0 Upgrade Failed
Sorry, There Was a Problem with ShortPoint Online When Adding ShortPoint App
ShortPoint SPFx Installation Failed During Migration from ShortPoint Add-in
See all 23 articles
How to / Tips and Tricks
15
Full Width Section and Page in ShortPoint
How to Create a Full Width Section in Modern SharePoint Page Using ShortPoint SPFx Web Part
Create Wiki Page Option in Modern Communication Site Is Missing
ShortPoint on SharePoint Single Part App Pages (SPA)
ShortPoint Site Collection Scope Installation (SPFx and Add-in)
See all 15 articles
FAQ
24
In which environments is ShortPoint SPFx supported?
For which environments will pre-SPFx ShortPoint Add-In work?
How to identify the package by file name?
What will be the name of SPFx package? How I can differentiate it from the old one?
Will SPFx package handle both classic and modern pages?
See all 24 articles
ShortPoint Farm Solutions (2013 / 2016)
Installation & Upgrade
8
ShortPoint Farm Solution Installation and Upgrade / SharePoint On-premise 2013 and 2016
ShortPoint Farm Installation Explained in Details (SharePoint On-premise 2013 and 2016)
Scope of ShortPoint Feature Activation for Farm Solution 2013/2016
Best Practices for a Successful Install (SharePoint On-Premise 2013 and 2016)
SharePoint 2013 / 2016 - Avoid Multiple Authentication Prompts (Popups)
See all 8 articles
Known Issues and Fixes
17
ShortPoint Connect Is Not Working for Anonymous Users
Central Administration Issue: Could Not Load File or Assembly ShortPoint.Foundation.Common
Installation Failed: Error: Cannot Add the Specified Assembly to Global Assembly Cache: Newtonsoft.Json.Dll.
Installation Failed: System Check Step: Error in New Features Specified: 1
ShortPoint Insert Button Is Not Active (Disbaled) Grayed out / Dashboard Page Tiles Not Showing
See all 17 articles
FAQ
17
When ShortPoint is installed, what files will be deployed to our farm and where?
Does ShortPoint add any DLL to our Global Assembly Cache?
Will ShortPoint be deployed globally when we add WSP?
We dont want to install ShortPoint on few of our web applications / site collections, what should we do?
Does ShortPoint change any of our existing other files?
See all 17 articles
ShortPoint for Microsoft Teams
General
1
Introducing ShortPoint for Microsoft Teams
Installation
5
Prerequisite: Set up Tenant App Catalog
Installation Step 1: Upload ShortPoint App for Teams to Tenant App Catalog in Office 365
Installation Step 2: Upload ShortPoint App to Teams App Catalog
ShortPoint for Teams Installation (First Time)
Installation Step 3: Add ShortPoint Tab to Your Teams Channel
How to / Tips and Tricks
6
How to Show Modern SharePoint Page Having ShortPoint Web Part on Microsoft Teams
How to Pin a Modern SharePoint Page Having ShortPoint Web Art to Left Rail (Sidebar)
How to Rename ShortPoint Tabs in Microsoft Teams
How to Remove ShortPoint Tabs in Microsoft Teams
How to Get Started with ShortPoint for Microsoft Teams from Scratch
See all 6 articles
Licensing
5
Microsoft Teams: ShortPoint License Manager
Microsoft Teams: ShortPoint Designer
Microsoft Teams: No License Users
ShortPoint for Microsoft Teams: Licensing
What Is Not Allowed in ShortPoint for Teams Licensing
Known Issues
1
"There Was a Problem Removing This Tab" Error Message
ShortPoint Offline (2019)
General
0
Installation
0
Upgrade
0
ShortPoint for SAP Cloud Platform Portal
Getting Started
1
ShortPoint Widget for SAP Cloud Platform Portal
Clone, Deploy and Add the Widget
4
Step 1: Clone ShortPoint Widget into Your SAP Web IDE Full Stack
Step 2: Deploy ShortPoint Widget for the First Time
Step 3: Add ShortPoint Widget to a Blank Site
Update ShortPoint Widget
How to
6
First Thing to Do after Adding ShortPoint Widget
Designing Content Using ShortPoint Built-in Sample Pages
Show Data from SharePoint on SAP HANA Cloud Portal Using ShortPoint
Show Data from Publicly Available Rest Web Service Using ShortPoint
ShortPoint Connect on SAP
See all 6 articles
Licensing
3
Activate ShortPoint License on SAP HANA Cloud Platform, Portal Services
Apply the Extended License
How to Get Your SAP Account Name
FAQ
0
ShortPoint Page Builder
Events Design Element
11
Introducing ShortPoint Events Design Element
SharePoint Setup: Modify SharePoint Regional Settings to Use Further in ShortPoint Design Elements
SharePoint Setup: Filtering SharePoint Calendar Events by Category
SharePoint Setup: Filtering SharePoint Calendar Events by User
How to Map Events Categories with Colors and Icons in ShortPoint
See all 11 articles
Design Elements
13
Table of Contents: TOC Content and TOC Navigation Design Elements
Types of Linking Options in Page Builder Elements
ShortPoint Updated Table Design Element
Countdown Design Element
Introducing ShortPoint Image Design Element
See all 13 articles
Managing Design Elements
4
Adding, Duplicating, Moving and Deleting Items in ShortPoint Design Elements
Custom CSS Tab for ShortPoint Design Elements
Managing Paddings and Margins for ShortPoint Design Elements
Managing Visibility of ShortPoint Design Elements
Power BI
17
Getting Started with Power BI Integrations in ShortPoint
Adding Your First Power BI Reports to SharePoint
Setting Up Power BI Integration
Power BI Integration Option 1: Logged In User Integration
Power BI Integration Option 2: Master Account Integration
See all 17 articles
Microsoft Teams
5
Getting Started with Teams Design Element
Setting up Microsoft Graph Integration for SharePoint Online
Microsoft Teams Integration FAQ
Microsoft Teams Licensing
Setting Up Microsoft Graph Integration For Teams
Power Apps
12
PowerApps Design Element
Add Your First PowerApps Application to a SharePoint Page
How to Retrieve PowerApps ID
How to Set PowerApps Orientation and Custom Sizes
How to Change PowerApps Loading Icon and Color
See all 12 articles
Intranet Social Kit
7
Facebook Design Element
Yammer Design Element
Twitter Design Element
Instagram Design Element
LinkedIn Design Element
See all 7 articles
Manage
1
Copy, Paste, Backup, Export, Restore and Import ShortPoint Page
FAQ
2
Home page looks different from mobile - no ShortPoint elements displayed. What should I do?
Can I use a custom color in a Page Builder element?
How to / Tips and Tricks
63
11 Footer Designs for SharePoint Modern Pages
10 Ways to Present News in a SharePoint Site
Disable ShortPoint Display Feature - Moving Elements - For Coding Lovers
How to Copy ShortPoint Element, Row, Section, or an Entire Page
Show Only Events for Next N Days from SharePoint Calendar
See all 63 articles
Developers
1
Execute JavaScript After ShortPoint Elements Render Event
Known Issues and Fixes
23
Background Video Are Not Working on Safari Browser Behind VPN
Background Video Does Not Work on iPhone / iPad Devices
Embedding Twitter to SharePoint Online is not working
Fixing Gap Between Tab Title and Content in Publishing Pages
Grammarly Breaking SharePoint and Office 365 Pages
See all 23 articles
Custom CSS
35
How to Insert Custom CSS into a Page Builder Element? (Basic Tutorial)
Add Custom CSS to a ShortPoint Element Right from the Page Builder (Advanced Tutorial)
Make the Countdown Design Element not Display Seconds
How to Change Countdown Colors using Custom CSS
How to Change the Font on Tiles Elements
See all 35 articles
Date Lists Design Element
1
Introducing ShortPoint Date Lists Design Element
SharePoint List Setup (Pre-Connect)
0
ShortPoint Theme Builder
Getting Started
10
Getting Started with ShortPoint Theme Builder - Classic SharePoint Video Tutorial
Getting Started with ShortPoint Theme Builder - Classic SharePoint Sites (Part 1)
Getting Started with ShortPoint Theme Builder - Classic SharePoint Sites (Part 2)
Getting Started with ShortPoint Theme Builder - Modern SharePoint Sites (Part 1)
Getting Started with ShortPoint Theme Builder - Modern SharePoint Sites (Part 2)
See all 10 articles
Footer
4
Getting Started with ShortPoint Footer for SharePoint
Part 1: Create the Footer from ShortPoint Generator Page
Part 2: Add the Footer to SharePoint
Part 3: Full Width Footer & Full Width Footer Content
Custom Fonts
6
Add Custom Fonts from Google Fonts to a SharePoint Site
Add Custom Fonts from Fonts.com to SharePoint Site
Add Custom Fonts from Adobe Typekit to SharePoint Site
Adding Custom Fonts to SharePoint Sites Manually
How to Add Custom TypeKit/Adobe Fonts in the Themebuilder
See all 6 articles
Advanced Settings
9
IE Compatibility with SharePoint and Office 365
ShortPoint Elements that Support Rich Text Content
Apply Custom CSS from ShortPoint Theme Builder
How to Apply Custom JavaScript/CSS on a Modern SharePoint Site
Execute Custom JavaScript on Specific Modern Pages
See all 9 articles
Known Issues and Fixes
21
Home Page Elements Are Not Working
Preloader Is Working on the Root Site but Not on the Subsite
ShortPoint Theme Builder Changes Not Applied to Classic Pages
Known Issue: SharePoint Color Theme Tool Changes Are Not Reflected after Publishing
You Don't Have Any Pre-loader Installed on Your SharePoint Site
See all 21 articles
How to / Tips and Tricks
34
Home Link Management
Hide SharePoint and Office 365 Ribbon and Suite Bar
Copy & Apply the Menu Styles from Theme2
Make SharePoint Classic Sites Responsive in One Click
How to Publish a Theme in All Sites in a Site Collection, and Customize it on a Subsite
See all 34 articles
FAQ
39
How do I open ShortPoint Theme Builder?
Do you have a general demo of Theme Builder?
What is ShortPoint Branding and Customization tool?
Can I copy the customization from my other sites to a site I am currently creating?
Import/Export feature is disabled for me, why?
See all 39 articles
Site Layouts
1
General Layout Theme Builder Options for Modern SharePoint Sites
Fonts and Typography
1
Fonts and Typography Theme Builder Options for Modern SharePoint Sites
Colors
3
SharePoint Color Palette and Themes Tool
SharePoint Modern Color Options, Customization and Organization
How to Add the Hex Color Code in the Theme Builder Color Palette Settings
Preloader
4
Add a Preloader to SharePoint Classic Sites
How to Show Only the Logo Image (or a Custom Spinner) in the ShortPoint Preloader
How to Find the Master Page
How to Improve User Experience with Base64 Images When Using Custom Preloader
Custom CSS
1
Change the Background Color of SharePoint Classic Site's Search Box
ShortPoint Visual Builder
General
13
Introducing ShortPoint Visual Builder
Getting Started: The Basics of Visual Builder
Migrating into ShortPoint Visual Builder
Expectations from Visual Builder Beta Release
Adding, Copying/Pasting Experience in Visual Builder and Wireframe Builder
See all 13 articles
How to / Tips and Tricks
0
Known Issues and Fixes
2
Wireframe Builder: Known Issues and Limitations
Known Issue: Inline Design Elements are Not Fully Supported in the Wireframe Builder
ShortPoint Connect
The Basics
5
ShortPoint Connect: Basic Tutorial (Classic Experience, Previous UX)
How to Connect SharePoint Announcements to ShortPoint Design Elements
ShortPoint Connect - Introducing the New User Experience
Caching Options for Dynamically Connected ShortPoint Design Elements
ShortPoint Connect: Basic Tutorial
Connection Types
20
Connection Type: Getting Started with SharePoint Site URL
Connection Type: SharePoint Site URL
Connection Type: Current Site
Connection Type: Other Sites
Connection Type: People in SharePoint Group
See all 20 articles
People Search
12
Primary People Search Configuration for SharePoint 2013/2016 On-Premise (Prerequisites)
Upcoming Birthdays Configuration for SharePoint 2013/2016 On-Premise
Upcoming Birthdays Configuration for SharePoint Online
Ensuring Year of Birthdates is 2000
Known Issue: No Crawled Properties Found after Searching for "Birthday"
See all 12 articles
How to / Tips and Tricks
43
How to Set ShortPoint Element Visibility to Active Directory Security Group
Map Results Function for Your Custom REST APIs
How to Connect an Image List to SharePoint Image Library
How to Connect ShortPoint Elements with SharePoint Document Sets
How to Increase the Items Limit of Connected ShortPoint Elements
See all 43 articles
FAQ
10
What is the Connect feature?
How can I access the Connect feature?
Where can I find a beginner-level tutorial to see how to use the Connect feature?
There is no Connect tab in the Table element, what should I do?
I could not find a site I need in the list of sites available to connect to. What should I do?
See all 10 articles
Known Issues and Fixes
12
Necessary List Column(S) Not Shown in the Items Mapping Drop-down
Connecting to a Multiple Lines of Text Column is Displayed on One Row
A Site / Site Collection is not Shown in the List of Available Connections: Reason and Solution
You Get Error "We Could Not Connect to the given Site. Please Make Sure It Is a Valid SharePoint Url and You Have Access to That Site"
Known Issue: Connected View with an Ampersand ("&") Symbol in Title Is Not Visible (SharePoint On-premise 2013/2016)
See all 12 articles
ShortPoint Generator
Getting Started
8
ShortPoint Generator: Basic Tutorial
ShortPoint Generator Basic Tutorial. Part 1: Creating Generated Content
ShortPoint Generator Basic Tutorial. Part 2: Using Generated Content on Pages
ShortPoint Generator: An Overview of Best Features
ShortPoint Generator: Update Multiple Pages from a Single Source
See all 8 articles
Known Issues & Troubleshooting
1
Generator Elements are Displaying in View Mode while Editing
FAQ
0
General
Modern SharePoint
7
What Is a Modern SharePoint?
How to Set Modern SharePoint Experience Page as Your Site Home Page / Welcome Page
Where Is Ribbon in Modern SharePoint Site?
Cannot See Links Exit Classic Experience or Return to Classic SharePoint?
ShortPoint Now Supports Version History in SharePoint Modern Pages
See all 7 articles
Security and Technical Details
8
ShortPoint Javascript & CSS Files Sizes
ShortPoint Installation Types, Administrators and Security Teams FAQ
Whitelist (white list) of Domains for ShortPoint
ShortPoint Security and Protection Implementation
ShortPoint Solutions Architecture Overview
See all 8 articles
How to / Tips and Tricks
23
Show How Many Days Left for Upcoming Event in SharePoint Calendar
Remove the Empty White Space at the Bottom of SharePoint Page
How to Backup and Restore Site Collection with ShortPoint Content for SharePoint On-premise
How to Change the Default SharePoint Logo
Accessing ShortPoint Demo Site
See all 23 articles
Performance Improvements
6
Improving ShortPoint Performance on SharePoint & Office 365
Enable Lazy Render / Lazy Loading Options on ShortPoint Elements
Enable Caching on Connected ShortPoint Design Elements
Detecting Large Images on the Page
Remove Hidden Webparts from the Page
See all 6 articles
Troubleshooting
4
Save Browser's Console File
Disable ShortPoint Theme Builder for a Page Using URL Parameter
Disable ShortPoint on a Page Using a URL Parameter
Preview Any ShortPoint SPFx Version on the Page Using a URL Parameter
SharePoint and Office 365
4
What Happens If Microsoft Releases an Update for SharePoint That Conflicts with ShortPoint?
How to Automatically Sign out of Office 365 / SharePoint Online
Remove Your Site from Site Collection App Catalog List
Use ShortPoint on Site Collection App Catalogs
Migration
7
How Is Migration Supported for ShortPoint Farm Solution Users (SharePoint On-premise 2013/2016)?
Migrating from Classic SharePoint Site to Modern SharePoint Site (SharePoint Online)
How to Transfer the ShortPoint License When Migrating to a New Environment
Migrating SharePoint Sites with ShortPoint Content and Customizations
Migration from On-premise (SharePoint 2013/2016) to Online
See all 7 articles
FAQ
7
How are Modern and Classic SharePoint Different?
Can I create and manage lists and libraries using ShortPoint?
Can I use ShortPoint to create or edit list or library items in a site collection on behalf of a SharePoint user?
Can I use ShortPoint to invite guest users to our organization’s site on behalf of a signed-in user?
Can ShortPoint be used by users of Modern SharePoint to enhance existing pages?
See all 7 articles
Licensing
ShortPoint Online Licensing
2
ShortPoint Add-In and SPFx Trial License
Activate ShortPoint SPFx License and Assign ShortPoint Users
ShortPoint Farm Solution Licensing
6
Activate ShortPoint Farm Solution License
Deactivate ShortPoint Farm Solution License
Offline Activation of ShortPoint Farm Solution License
How to Check License Expiration Date?
Steps to Activate ShortPoint License Without Making Your Farm Public (No DNS Changes)
See all 6 articles
FAQ
8
Can ShortPoint trial be extended?
Can we reassign the ShortPoint user account to another user?
I need to reassign a ShortPoint user, but the field is blocked. What can I do?
What will happen when my ShortPoint trial license gets expired?
Are there any accounts that cannot be assigned as a ShortPoint user?
See all 8 articles
Known Issues and Fixes
1
New License Is Not Available after Requesting a Trial on SharePoint Online
Deprecated
Deprecated
23
ShortPoint Licence Management: Check, Activate and Extend Trial
First Things to Do after Installing ShortPoint
First Thing to Do after Installing ShortPoint Add-in
Use the ShortPoint Logger
ShortPoint RSS Feed Connections Stopped Working
See all 23 articles
ShortPoint Add-In (Deprecated)
10
ShortPoint SPFx Installation (Modern and Classic SharePoint)
ShortPoint Add-in Upgrade (Deprecated) Upgrade to SPFx
ShortPoint Add-in Installation (Add-In Solution) (Deprecated)
Prerequisite 1: Enabling Scripting Capabilities (Add-in Solution) (Deprecated)
Prerequisite 2: Setup Tenant App Catalog (Add-In Solution) (Deprecated)
See all 10 articles
