FAQ

Frequently asked questions about trial and on-demand licensing.

Can ShortPoint trial be extended?
Yes, ShortPoint provides a 1-week extension. You can request the extension before the expiry date (we recommend doing it 2 days before the expiry date).  ...
Tue, 14 Aug, 2018 at 5:56 PM
Can we reassign the ShortPoint user account to another user?
Yes, one time during the annual subscription. 
Thu, 9 Aug, 2018 at 4:17 PM
I need to reassign a ShortPoint user, but the field is blocked. What can I do?
You cannot do this yourself more frequently than 1 time per year. Please request this by sending us an email at support@shortpoint.com. We would appreciate ...
Thu, 9 Aug, 2018 at 4:18 PM
What will happen when my ShortPoint license gets expired?
You will no longer be able to press the Insert button to insert an element or update one;  In edit mode, you will see a message on the top of your page no...
Thu, 9 Aug, 2018 at 4:25 PM
How is Add-In migration in Office 365 (SharePoint Online) supported in terms of licensing?
If you would like to move from one tenancy to another while using an on-demand ShortPoint license, here are the stages of the process: Provision of 2-w...
Thu, 9 Aug, 2018 at 4:31 PM
How is migration supported for ShortPoint Farm Solution users (SharePoint On-Premise 2013/2016)?
If you would like to migrate your content from one farm to another, please follow these steps: 1. Deactivate ShortPoint License in the farm you plan to ...
Thu, 9 Aug, 2018 at 4:38 PM
Are there any accounts that cannot be assigned as a ShortPoint user?
Yes. These are: shared accounts; system accounts; shared admin accounts.
Thu, 9 Aug, 2018 at 5:25 PM
Can non-ShortPoint users edit the content of pages containing ShortPoint elements?
Yes, they can edit the page content as well as the text within ShortPoint elements. Nevertheless, they will not be able to edit ShortPoint elements themsel...
Thu, 9 Aug, 2018 at 5:20 PM