FAQ

Frequently asked questions about trial and on-demand licensing.

Can ShortPoint trial be extended?
Yes, ShortPoint provides a 1-week extension. You can request the extension before the expiry date (we recommend doing it 2 days before the expiry date).  ...
Tue, 14 Aug, 2018 at 4:56 PM
Can we reassign the ShortPoint user account to another user?
Yes, one time during the annual subscription.
Fri, 7 Aug, 2020 at 11:58 AM
I need to reassign a ShortPoint user, but the field is blocked. What can I do?
You cannot do this yourself more often than 1 time per year. Please request this by emailing us at support@shortpoint.com. We would appreciate if you indica...
Fri, 7 Aug, 2020 at 11:58 AM
What will happen when my ShortPoint trial license gets expired?
You will no longer be able to press the Insert button to insert an element or update one;  In your page, in edit mode, you will see a message on the top o...
Fri, 7 Aug, 2020 at 12:15 PM
Are there any accounts that cannot be assigned as a ShortPoint user?
Yes. These are: shared accounts; support accounts; system accounts; shared admin accounts.
Mon, 17 Dec, 2018 at 11:05 AM
Can non-ShortPoint users edit the content of pages containing ShortPoint elements?
Yes, they can edit the page content as well as the text within ShortPoint elements. Nevertheless, they will not be able to edit ShortPoint elements themsel...
Thu, 9 Aug, 2018 at 4:20 PM
What happens after my on-demand license is expired?
After  ShortPoint on-demand license is expired: you will be able to keep your designs (both Page Builder elements and ThemeBuilder settings); you...
Fri, 7 Aug, 2020 at 12:01 PM
Adding External User to ShortPoint License
In case you need to invite external user to design your organization's SharePoint site with ShortPoint, this article is for you. Before we start: Y...
Fri, 7 Aug, 2020 at 12:11 PM