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ShortPoint Accessibility FAQs

We gathered a few of the frequently asked questions about ShortPoint Accessibility and they are listed below. If you have further questions, please feel free to submit a support request at and we will be happy to answer them for you.

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Is the accessibility feature included with the ShortPoint product license?

When the ShortPoint Accessibility feature is initially enabled, you get a free 10-day trial of the AI-powered accessibility widget and remediation services as offered by our partner UserWay. Beyond the trial period, you can choose to continue with the fully automated accessibility features by purchasing a paid plan with our partner UserWay. Otherwise, you will get the free plan version of the accessibility widget. In both cases, you will have accessibility enabled with ShortPoint.

For more information, connect with us at

Is this available in all ShortPoint-supported environments?

ShortPoint Accessibility is currently available for SharePoint Office 365 and SharePoint 2019 environments.

Will the accessibility features apply to all site pages or only those built with ShortPoint?

ShortPoint Accessibility will be applied to all pages within your SharePoint tenancy whether it is built with ShortPoint or not. This means all your site pages will be accessible and will be compliant with accessibility standards.

Note: Keep in mind the ShortPoint needs to be installed in the site for ShortPoint Accessibility to be active.

What’s the difference between the free and paid versions of the Widget?

The free version of ShortPoint Accessibility provides partial compliance via user-triggered accessibility enhancements while the paid version also remediates the underlying code to work with assistive technology, in accordance with WCAG guidelines. 

In other words, your site isn’t compliant with WCAG guidelines if you don’t have an active AI accessibility widget subscription. Check out our support article on the Differences Between the Free and Paid Accessibility Widgets.

Will adding ShortPoint Accessibility to my intranet site affect its loading time?

The ShortPoint Accessibility widget by UserWay has been rigorously tested and optimized to ensure there is no impact on your intranet’s load time. Both the widget and remediations to your site’s code are done asynchronously after your site has finished loading.

If I make any changes to the intranet site after installing ShortPoint Accessibility, will those changes be remediated by the widget?

Definitely! The ShortPoint Accessibility widget automatically identifies any changes to your site. If violations appear in newly-published content, those will be immediately remediated by the widget. You can freely publish new content without having to worry about needing to make modifications.

Does ShortPoint Accessibility collect any personally identifiable information (PII)?

ShortPoint Accessibility does not collect any personally identifiable information (PII) or behavioral data on your intranet site or its users as we fully comply with privacy policy standards globally. For more information, please check ShortPoint’s and our partner UserWay’s privacy policies.

What are some limitations of the widget to keep in mind?

• The accessibility widget is not supported on IE11 (all modern browsers such as Google Chrome, Microsoft Edge, and Firefox are supported).

• The accessibility tool doesn't support edit mode. For example, Some issues might show up if you enable light contrast from the widget and start editing ShortPoint/SharePoint webparts.

• We recommend disabling the accessibility user enhancements (larger font, light contrast, etc.) from the widget before working on page design, this is to see the final page as everyone else would see it.

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