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Known Page Builder Issues and Fixes

Background Video Are Not Working on Safari Browser Behind VPN

If you have a video that is protected by a session-based login system ( VPN for example ), if you attempt to use this particular video in a Background short...

Fri, 16 Oct, 2020 at 9:21 AM
Background Video Does Not Work on iPhone / iPad Devices

If you try to add a video background ShortPoint, and then try to open the page that contains this video background on iOS devices ( iPhone or iPad ), you wi...

Mon, 4 Apr, 2022 at 1:46 PM
Fixing Gap Between Tab Title and Content in Publishing Pages

The Issue: When using the Tabs Design Element in Publishing Pages,  the content of the tab and the title of the tab are broken by an extra whitespace. It l...

Tue, 21 Feb, 2023 at 9:32 AM
Adding Maps Broke the Page

Issue If you tried to add a Maps element to the page, and it caused the page to break ( frozen or unresponsive page ), then here we will tell you how to ov...

Fri, 24 Jul, 2020 at 5:31 AM
Order Bullets Are Misplaced for Slideshows & Image Carousels on Modern Pages

If you are facing the issue with the Slideshows and Image Carousels element not displaying the order bullets correctly on Modern pages, this article is for ...

Fri, 3 Apr, 2020 at 10:38 AM
"NaN" Displayed Instead of Days, Hours, Minutes and Seconds in Countdown

ISSUE: ShortPoint Countdown element displays days, hours, minutes and seconds like this: REASON: It is very likely that you indicated the wrong date f...

Mon, 16 Apr, 2018 at 8:46 PM
Connected Image Titles Element Does Not Appear on the Page

Problem: After the Image Titles element is connected to a list with a column containing images, it is not shown both in Preview and Render mode. The page i...

Wed, 18 Apr, 2018 at 9:30 PM
Known Limitation: You Cannot Add Multiple ShortPoint Viva Engage Design Feeds into the Same Page

Issue You want to embed multiple Viva Engage feeds on the same page but you are either getting an error or the same feed displays multiple times. First...

Tue, 23 Jul, 2024 at 1:51 PM
Cannot Add a Link to an Image in a Frame

Problem: It is not possible to link an image in the ShortPoint Frame element. If you would like to insert an image so that the users could click on it and ...

Fri, 16 Oct, 2020 at 9:23 AM
Make Links in Dynamic Table Target _blank

This document will help you to let links inside ShortPoint Table component open in a new tab.  Open ShortPoint Theme Builder: Utilities - Custom Java...

Sun, 13 Feb, 2022 at 11:36 PM

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