Known Issues and Fixes

Background video are not working on Safari browser behind VPN
If you have a video that is protected by a session-based login system ( VPN for example ), if you attempt to use this particular video in a Background short...
Wed, 5 Sep, 2018 at 3:49 PM
Background video does not work on iPhone / iPad devices
If you try to add a video background ShortPoint, and then try to open the page that contains this video background on iOS devices ( iPhone or iPad ), you wi...
Wed, 5 Sep, 2018 at 3:49 PM
Embedding Twitter to SharePoint Online is not working
You want show Twitter feeds in SharePoint Online page. You got twitter embed and it will look like this:    <a class="twitter-timeline&q...
Wed, 26 Dec, 2018 at 5:56 PM
ShortPoint People Search not working
The Issue One customer reported the following issue: People Search is not working. After clicking Connect the list of fields is empty and connected ShortPo...
Thu, 15 Feb, 2018 at 9:21 PM
Fixing Gap Between Tab Title and Content in Publishing Pages
The Issue: When using the Tabs Design Element in Publishing Pages,  the content of the tab and the title of the tab are broken by an extra whitespace. It l...
Fri, 23 Feb, 2018 at 6:14 PM
Grammarly breaking SharePoint and Office 365 pages
Problem Grammarly tool does not support SharePoint and Office 365 page editor. It will save breaking HTML codes and scripts to the page content. Us...
Wed, 26 Dec, 2018 at 5:56 PM
Adding Maps Broke the Page
If you tried to add a Maps element to the page, and it caused the page to break ( frozen or unresponsive page ), then here we will tell you how to overcome ...
Mon, 26 Feb, 2018 at 9:24 PM
Connected Event Time is Displayed Incorrectly in ShortPoint Design Element
Issue: After the event list is connected to a ShortPoint design element, the latter displays incorrect event time: Reason:  The date-time for...
Wed, 10 Oct, 2018 at 3:05 PM
"NaN" Displayed Instead of Days, Hours, Minutes and Seconds in Countdown
ISSUE: ShortPoint Countdown element displays days, hours, minutes and seconds like this: REASON: It is very likely that you indicated the wrong date f...
Mon, 16 Apr, 2018 at 9:46 PM
Connected Image Titles Element Does Not Appear on the Page
Problem: After the Image Titles element is connected to a list with a column containing images, it is not shown both in Preview and Render mode. The page i...
Wed, 18 Apr, 2018 at 10:30 PM