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Known Page Builder Issues and Fixes

Video is Downloading Instead of Being Played in a Lightbox

Issue You have linked your ShortPoint element to a video and selected Lightbox as a linking option. You expected that after the user clicks an element, ...

Tue, 11 Aug, 2020 at 3:18 PM
Known Issue: ShortPoint Twitter Element Does Not Work in Internet Explorer

If you are facing issues getting the ShortPoint Twitter element to load in Internet Explorer, then this article is for you. Issue ShortPoint Twitter e...

Tue, 11 Aug, 2020 at 3:19 PM
YouTube Video Element Thumbnail Is Not Shown

If you are facing the issues with the YouTube video element not displaying thumbnail and has black screen instead, this article is for you. Issue YouTube...

Fri, 16 Oct, 2020 at 9:24 AM
Known Issue: Images/Videos Disappear from TOC Content Design Element after Few Hours of Being Visible

Issue If you have pasted an image or a video to your TOC Content Design Element and can't see it anymore after a few hours after the page was saved or ...

Fri, 10 Jul, 2020 at 10:10 AM
Known Issue: Modern ShortPoint Webpart Text Formatting Tools Are Not Working

Issue If you tried to change the text format in your Modern ShortPoint Webpart, such as Font Size, Font Family, Align or Paragraph Style, and it didn't...

Fri, 24 Jul, 2020 at 5:29 AM
Known Issue: Linked items in Table element adding ?web=1 parameter to the URL

Issue ShortPoint Table design element is adding ?web=1 parameter to URL of all linked items. This causes the issue that you are not able to download li...

Fri, 24 Jul, 2020 at 5:27 AM
Known Issue: Office 365 Stream Video Does Not Load in ShortPoint Lightbox or Dialog

Issue Setting an Office 365 Stream Video URL to open as Lightbox or Dialog produces an error " refused to connect" or a...

Fri, 24 Jul, 2020 at 5:27 AM
Known Issue: No Icons and Colors for Custom Calendar Categories

Issue You are selecting icons and colors for SharePoint calendar categories in ShortPoint Events design element according to the article How to Map Even...

Wed, 22 Jul, 2020 at 2:34 PM
Known Issue: SharePoint Events Are Shifted When Pasted into Complex ShortPoint Layouts (Classic Experience)

This article is for you if: You use Office 365 (SharePoint Online) or SharePoint 2019 On-Premise environment. You use Classic SharePoint Experience. You...

Wed, 16 Jun, 2021 at 7:06 PM
Known Issue: "Sorry, you don't have access" Error When Opening File Picker

Issue You see the error message: "Sorry, you don't have access" when opening a File Picker to add a document, an image etc. to your ShortP...

Mon, 23 Nov, 2020 at 5:50 PM

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