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ShortPoint Insert Button Is Not Active (Disbaled) Grayed out / Dashboard Page Tiles Not Showing

Issue


In some cases, after that you have already installed ShortPoint into your SharePoint environment, If you tried to create a new site collection or a sub-site, 

ShortPoint will not be activated by default on this newly created site, as a result, you'll have to do one of the following:


After doing the feature activation manually, if you tried to open the ShortPoint Dashboard Page, you might face that the Tiles used to appear in Dashboard Page are not showing:




Moreover, if you tried to open a page in edit mode, you might also face that ShortPoint Insert / Edit buttons are greyed out and cannot be clicked.




Reason

Activating the "ShortPoint Foundation Settings" feature manually from the Site Settings or de-activating / activating the "ShortPoint Foundation" feature from SharePoint Central Administration, might need few minutes to take effect.



Solution

  • For SharePoint On-Premise: Try to edit any page, save and wait for a few minutes, after that try to refresh the Dashboard page, you'll notice that Dashboard Page Tiles will be shown, and ShortPoint Insert / Edit buttons can be clicked as usual.
  • For SharePoint Online and Office 365: just clear the cache.

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