Known Issues and Fixes

Home Page Elements Are not Working
If you are trying to apply some changes to your SharePoint home page using the Home Page elements from the ShortPoint Theme Builder, and you do not see any ...
Wed, 4 Apr, 2018 at 10:04 PM
Preloader Is Working on the Root Site but not on the Subsite
If you are using a preloader and it works on the root site but does not work on a subsite, you need to activate the Publishing Feature on your subsite. Plea...
Fri, 23 Feb, 2018 at 7:33 PM
Preloader fades away while page is still rendering
In most cases preloader is designed to fade out of the page on the right time, however there might be some edge cases that preloader will fade away while th...
Wed, 4 Jul, 2018 at 4:21 PM
Error in page while using ShortPoint Preloader in Record Center
If you have enabled ShortPoint Preloader on your Record Center site of your SharePoint Sever 2013 or SharePoint Server 2016 environment and you are facing a...
Mon, 17 Sep, 2018 at 3:09 PM
ShortPoint Theme Builder changes not applied to Classic Pages
Problem You have installed ShortPoint for Modern experience only and you do not see your Theme Builder changes applied in Classic Page preview mode. ...
Mon, 28 Jan, 2019 at 1:17 PM
SharePoint color theme tool changes are not reflected after publishing.
Problem Sometimes when you publish color changes from ShortPoint's modern Theme builder, the color changes are not reflected on your page immediately ...
Wed, 30 Jan, 2019 at 1:00 PM
You don't have any pre-loader installed on your SharePoint site
You don't have any pre-loader installed on your site, for the best user experience, we recommend adding a pre-loader to your master page To know more ...
Wed, 26 Dec, 2018 at 5:57 PM
Modern site's theme doesn't change from Change the look
Problem You tried to change a Modern site's theme from Change the look feature on Modern pages, but the theme is not reflected on the site. Reason...
Mon, 13 May, 2019 at 9:04 PM
Header menu is hidden when it is longer than the width of the page
Problem: The header menu on your site disappears or is hidden when it is longer than the width of the page. Reason: If the Responsive Website option is ...
Mon, 28 Jan, 2019 at 2:57 PM
Modern SharePoint page doesn't work in Lightbox
Problem You have linked to a modern SharePoint page and set it to open in a Lightbox, but there is an error when you try to open the page in the Lightbox. ...
Wed, 10 Apr, 2019 at 4:52 PM