Known Issues and Fixes

Home Page Elements Are Not Working
If you are trying to apply some changes to your SharePoint home page using the Home Page elements from the ShortPoint Theme Builder, and you do not see any ...
Wed, 1 Apr, 2020 at 11:01 AM
Preloader Is Working on the Root Site but Not on the Subsite
If you are using a preloader and it works on the root site but does not work on a subsite, you need to activate the Publishing Feature on your subsite. Plea...
Wed, 1 Apr, 2020 at 11:05 AM
ShortPoint Theme Builder Changes Not Applied to Classic Pages
Problem You have installed ShortPoint for Modern experience only and you do not see your Theme Builder changes applied in Classic Page preview mode. ...
Thu, 22 Oct, 2020 at 8:21 AM
Known Issue: SharePoint Color Theme Tool Changes Are Not Reflected after Publishing
Issue Sometimes when you publish color changes from ShortPoint's Modern Theme Builder, the color changes are not reflected on your page immediately...
Thu, 15 Apr, 2021 at 3:54 PM
You Don't Have Any Pre-loader Installed on Your SharePoint Site
You don't have any pre-loader installed on your site, for the best user experience, we recommend adding a pre-loader to your master page To know more ...
Thu, 22 Oct, 2020 at 8:22 AM
Known Issue: Modern Site Theme Does Not Change from Change the Look
Issue You tried to change a modern SharePoint site's theme from Change the look feature, but the theme is not reflected on your site. Reason ...
Thu, 15 Apr, 2021 at 4:11 PM
Header Menu Is Hidden When It Is Longer than the Width of the Page
Problem: The header menu on your site disappears or is hidden when it is longer than the width of the page. Reason: If the Responsive Website option is ...
Fri, 16 Oct, 2020 at 9:38 AM
Modern SharePoint Page Doesn't Work in Lightbox
Problem You have linked to a modern SharePoint page and set it to open in a Lightbox, but there is an error when you try to open the page in the Lightbox. ...
Thu, 22 Oct, 2020 at 8:23 AM
Lightbox Does Not Work in Modern SharePoint Pages
Problem From a modern page, you have linked a ShortPoint element to another page and you have selected the light-box option, but after saving the page and ...
Thu, 22 Oct, 2020 at 8:23 AM
Page Diagnostics for SharePoint Chrome Extension Incompatibility
Problem When you open "Theme Builder" page from ShortPoint Dashboard in Chrome browser and click on "Customize my site" button theme...
Thu, 22 Oct, 2020 at 8:23 AM