Let's make sure that you have the latest version installed. (maybe you uploaded old file).
Open ShortPoint Dashboard by clicking on ShortPoint Dashboard App from Site Contents
Open Site Contents
In Classic Experience, click on ShortPoint
|In Modern Experience, Click on ShortPoint|
Compare the version numbers
The same version number should be listed in ShortPoint Roadmap page on our website
If not! Then upgrade or confirm that you completed all upgrade steps.