In some cases, where you are facing troubles, and not even able to download the ShortPoint Logger File,
It will be very helpful to our support team, to provide them with the output file of the browser console.
To download the Google Chrome browser console file, do the following steps:
1. Open the page you're facing troubles with using Google Chrome browser.
2. Press F12, or, open the Developer tools, as shown in the screenshot:
3. Click on the "console" tab, right click on any place in the console content, and choose "Save as...", as shown in the next figure
4. Send the saved file to our support team.