When you click a header menu link or a side panel/quick launch link nothing happens. It does not load the page or site you want to be brought to.
This is known to happen only in Modern sites and a page refresh sometimes fixes the issue.
ShortPoint Theme Builder code occasionally conflicts with the ShortPoint SPFx framework.
First, download the latest ShortPoint SPFx version
We have made a hotfix for this issue in ShortPoint SPFx Version 126.96.36.199.
It has been included to the next release packages. Please download the latest ShortPoint SPFx from ShortPoint - Download SPFx link.
Perform A Full App Catalog Upgrade of ShortPoint
Do the steps shown in these support articles to perform a full app catalog upgrade with the latest version.
Once you have upgraded to the latest ShortPoint SPFx version you will no longer encounter the issue.