NOTELast 2023, Twitter changed its name to X.

If you are facing issues getting the ShortPoint X element to load in Internet Explorer, then this article is for you.

Issue

ShortPoint X Design Element does not seem to load in Internet Explorer. This issue is more common on Sharepoint 2013/2016.

Reason

The X API, which ShortPoint uses, has stopped officially supporting Internet Explorer (more information can be found accessing this link). The X Design Element should still display in the browser's latest version, Internet Explorer 11.

However, in some cases, Sharepoint might force Internet Explorer 11 to use Internet Explorer 9 Document Mode, meaning the browser will behave like Internet Explorer 9, even if the site is accessed using Internet Explorer 11. The ShortPoint X Element in this case will not load.

Solution

Fortunately, we can work around this problem. This solution involves updating an HTML meta tag in the Sharepoint Master Page, which is the reason why Internet Explorer initiates this unexpected behavior.

Please use the information described in the following support article to change the HTML meta tag in the Master Page to get Internet Explorer 11 to use the original Document Mode instead of switching to Compatibility Mode. This will let the ShortPoint X Design Element load properly.

And that's it, the desired X feed should show up in Internet Explorer now!