You have added ShortPoint Version 18.104.22.168 or above to your SharePoint site collection where you had SharePoint Version 22.214.171.124 or lesser is installed and you received following error:
Oops, the installation has failed!
ShortPoint SPFx tried to migrate your data from old app to new one, but failed. Do not worry, everything is working and you did not lose anything. However, the upgraded to ShortPoint SPFx could not be completed.
Please follow these steps to fix the issue;
Step 1: Navigate to the configuration list of previously installed ShortPoint version
Navigate to your Old ShortPoint Dashboard
Please navigate to following URL in your ShortPoint App
<Your ShortPoint App Site Url>/ShortPoint/Lists/ShortPoint - User Defined ShortPoints
<Your ShortPoint Site Url>: Please replace it with the ShortPoint App host URL having unique ID of your app Url.
Example URL is
Note: Please notice the host name in the URL: shortpoint-dfc863aa434d15.sharepoint.com, it should be present when you navigate to the configuration list. Otherwise you will be redirected to not found page.
Step 2: Create the missing column
Now is the time to create the missing column called ShortPointType, please click on List ribbon option and Create column command
Column Schema details
Type: Single line of text
Other details: Please keep it untouched
Note: Please be aware that the name ShortPointType is case sensitive, so it is recommended to copy the name and paste it in column name section.
that's it! Please now try to navigate to your new ShortPoint SPFx dashboard and install again. You do not need to add the App again, you can simply follow our installation article from step number 6.