How can we help you today?

Known Issue: "An Unexpected Error Has Occurred Message after Adding ShortPoint to Site Contents"

Issue

You are using SharePoint 2019 On-Premise environment and trying to add the ShortPoint SPFx app to your Site Contents. Once you are selecting ShortPoint SPFx to add you receive an error:

An unexpected error has occurred.
Correlation ID: 2140719f-785a-30dc-714d-e089e152a2cd

Reason

You are logged in using a System account. SharePoint policy does not allow adding apps using the System account.


Solution

Please, log in with a non-System Admin Account and make sure that that account is the site collection admin.


Related articles:

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

World's best intranet sites are designed using ShortPoint

Get started today! Learn more
See all 28 topics

Start a trial

Ignite your vision. Install ShortPoint directly on your site, or play in sandbox mode. No credit card required.

Get started today

World’s best intranet sites are designed using ShortPoint

Thousands of companies using ShortPoint everyday to design, brand and build award winning intranet sites.

Get started Learn more