FAQ

Frequently asked questions about ShortPoint Theme Builder (aka Branding and Customization Tool)

Can another ShortPoint user customize our site with Theme Builder while I am doing it?
No. While one user is using Theme Builder, this feature will be blocked for other ShortPoint users. They will see a message notifying them that you are curr...
Tue, 28 Aug, 2018 at 12:27 PM
What happens if my work in Theme Builder is suddenly interrupted? Will I lose all of my customizations?
No. The customizations you have made will be saved locally on your browser. Even if you restart the computer in the middle of working with the Theme Builder...
Tue, 28 Aug, 2018 at 12:28 PM
Can I change the color of the Suite Bar with Theme Builder?
No. As an option, you can hide the Suite Bar and Ribbon in the Theme Builder through General Settings > Elements > (choose scope of sites/pages to be ...
Mon, 17 Sep, 2018 at 5:21 PM
Why does it say that my site inherits the settings from parent?
If ShortPoint was installed on the entire site collection, the Theme Builder customizations will be inherited by the subsites from the top-level site.  It ...
Fri, 23 Nov, 2018 at 5:21 PM
What is the Move to Top Feature?
If this feature is on, the user will be able to quickly scroll up to the top of the page by pressing a small button on the bottom right of his screen. Three...
Tue, 28 Aug, 2018 at 12:35 PM
What is a Preloader?
A preloader is a screen coming up while your page is being loaded. Usually this screen shows a spinning wheel and/or a company logo. You can set your preloa...
Tue, 28 Aug, 2018 at 12:36 PM
I have created a preloader in Theme Builder and pressed Publish, but my preloader is not there. Why?
Because you need to make additional changes outside the preloader. Please follow all the steps provided in this article.
Tue, 28 Aug, 2018 at 12:37 PM
May I have a custom spinner/animated logo/gif image in the Preloader?
Yes, instructions here.
Tue, 28 Aug, 2018 at 1:07 PM
I don't see seattle.html file in the list of my master pages. Help!
Please check this article first. If you are sure that the file is not there, please activate the publishing feature on the Site Collection and Site level as ...
Tue, 28 Aug, 2018 at 1:40 PM
I've copied the page from your Demos Website, but the fonts and/or other details do not look exactly the same on my page. Why?
Because you have copied the Page Builder elements, but did not import Theme Builder customizations. Please open the Theme Builder to set up fonts, margins, c...
Tue, 28 Aug, 2018 at 1:55 PM