This article will explain how to save your Classic/Modern SharePoint page before sending it to our support to extract ShortPoint Data.

Step 1. Save your page as HTML

Save your SharePoint page from the browser Save As option in "Webpage, HTML Only" format.

Note: Saving the page with any other format won't work.

Step 2. Hand over the page to our support team

Once they receive your file, they should be able to extract the Page Design, Theme Builder Settings, and any Generated ShortPoints you have on your environment.