Applies To

• SharePoint 2016 On-Premise
• SharePoint 2013 On-Premise

Issue

After installing ShortPoint Farm Solution to your SharePoint Farm you notice following error in browser console:

Error you are getting:

shortpoint.master.js GET http://portal/_layouts/15/ShortPoint.Foundation/UI-Core/fonts/fontawesome-webfont.woff2?v=4.3.0 net::ERR_ABORTED 404 (Not Found)
getScrollWrapper @ shortpoint.master.js?version=5.4.0.32:60577
init @ shortpoint.master.js?version=5.4.0.32:70755
init @ shortpoint.master.js?version=5.4.0.32:81177
(anonymous) @ shortpoint.master.js?version=5.4.0.32:59990
tryCatch @ shortpoint.master.js?version=5.4.0.32:54499
(anonymous) @ shortpoint.master.js?version=5.4.0.32:59976
_.each._.forEach @ shortpoint.master.js?version=5.4.0.32:44685
applyShortPointToElement @ shortpoint.master.js?version=5.4.0.32:59922
parseElement @ shortpoint.master.js?version=5.4.0.32:60057
(anonymous) @ shortpoint.master.js?version=5.4.0.32:60312
_.each._.forEach @ shortpoint.master.js?version=5.4.0.32:44680
init @ shortpoint.master.js?version=5.4.0.32:60304
(anonymous) @ shortpoint.master.js?version=5.4.0.32:60336
fire @ shortpoint.master.js?version=5.4.0.32:4592
fireWith @ shortpoint.master.js?version=5.4.0.32:4704
ready @ shortpoint.master.js?version=5.4.0.32:1977
completed @ shortpoint.master.js?version=5.4.0.32:1648
load (async)
jQuery.ready.promise @ shortpoint.master.js?version=5.4.0.32:2479
ready @ shortpoint.master.js?version=5.4.0.32:1815
init @ shortpoint.master.js?version=5.4.0.32:1758
jQuery @ shortpoint.master.js?version=5.4.0.32:1607
(anonymous) @ shortpoint.master.js?version=5.4.0.32:5011
(anonymous) @ shortpoint.master.js?version=5.4.0.32:5107
window.shortpoint_master_run @ shortpoint.master.js?version=5.4.0.32:11333
(anonymous) @ NewHome.aspx:251

Reason

ShortPoint is using fonts with extension woff2 which are by default not supported in IIS and hence they get blocked by your SharePoint server.

Solution

We need to enable .woff2 mime extension in IIS for your website.

Step 1: Navigate to Internet Information Services (IIS) Manager and go to Mime Types

Step 2: Add Mime Type extension for .woff2

Click Add and provide following value in new Mime Type filter;

Fine name extension: .woff2

MIME Type: application/x-font-woff

That's it. You do not need to reset your IIS. 

Thank you for your attention!