Let's make sure that you have the latest version installed. (maybe you uploaded old file).


Step 1:

Open ShortPoint Dashboard by clicking on ShortPoint App from Site Contents


Open Site Contents

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In Classic Experience, click on ShortPoint


In Modern Experience, Click on ShortPoint


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Step 2:

Compare the version numbers

 

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The same version number should be listed in ShortPoint Roadmap page on our website

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If not! Then upgrade or confirm that you completed all upgrade steps.